Terms And Conditions

PLEASE NOTE: Your charge will appear as: ALJO MEDIA INDUSTRIES, INC. on your credit card statement.

TERMS & CONDITIONS

All patio umbrellas from iPatioUmbrella.com are MADE TO ORDER.  Shipping lead times are covered below.

Online Orders:

By processing any order through iPatioUmbrella.com’s online retail store, the purchaser acknowledges acceptance of the terms and conditions contained herein. A copy of the order transaction, including all terms and conditions, will automatically be sent via e‐mail to the purchaser’s email address given at the time of order. It is the customer's responsibility to fully read and understand these terms and conditions contained herein.

Phone Orders:

Placing an order via telephone, verbally through the iPatioUmbrella.com customer service department, or electronically through e‐mail or facsimile, the customer is acknowledging acceptance of all terms and conditions of the iPatioUmbrella.com online retail store via this website. A copy of the order transaction including all terms and conditions will automatically be sent via e‐mail to the purchaser’s email address given at the time of order. It is the customer's responsibility to fully read and understand the terms and conditions contained therein.

Cancellation and Change Policy:

The team at iPatioUmbrella.com has fully researched the fastest way to get your product to your home. Our orders are automatically placed with the manufacturers for a virtually seamless process. Any and all changes to the order MUST be requested within 24 hours to ensure that we can make any changes, unless it is a Quick Ship item that was already processed and shipped the same day. Should you still want to request a change to an order that has already shipped, it may be done using our PREFERENCE RETURNS guidelines. If your order is refused upon delivery or if a dispute has been initiated through your payment method, all fees will be deducted from the refund. We will work with you, so please keep us updated and apprised of any actions.

Cancellation requests must be submitted in writing via e‐mail or cancellation form ‐ this is for your protection. All cancellation confirmations will be sent via the same form of communication as the customer‐initiated cancellation request. If you do not receive a cancellation confirmation, please contact our Customer Service department immediately. The customer/purchaser is responsible for all incurred costs including shipping in both directions if this procedure has not been confirmed and completed in the proper format. Should an item be refused delivery without proper authorization, or if a dispute has been initiated through your payment method, all fees will be deducted from the refund.

Note: If a custom or special order including special order fabric has been processed to a manufacturer AND the work has been performed, the custom/special order is considered non‐cancelable.

RETURN AND WARRANTY POLICIES

Please refer to individual product order pages for specific conditions pertaining to manufacturing lead times, additional shipping parameters and/or other additional options regarding your order.

General Policy:

We offer a Hassle‐Free return policy, which includes FREE SHIPPING and FREE RETURN SHIPPING for products with a clear and obvious manufacturing defect. Refunds for preference‐returned items which are returned in 100% resalable condition are subject to a restocking fee. However, we are more than happy to work with you if you contact us, via phone or e‐mail, within 10 days of the product delivery.

In cases of verifiable manufacturing defect, iPatioUmbrella.com will arrange for merchandise return if notified within 7 business days of receipt of product. iPatioUmbrella.com reserves the right to repair or replace such merchandise at iPatioUmbrella.com's discretion any time after delivery of the product. If it is determined upon inspection that there is no defect and the product is not in 100% sell-able condition, the refund amount will be reduced a restocking fee and prorated to reflect the current sell-able state of the product. Refunds are typically issued within 7 business days of our inspection of returned items. Should any item be refused delivery and returned without authorization, the customer may incur any manufacturer restocking fees of up to 30% plus all shipping and handling fees. Please remember we are here to help, so contact us rather than refuse delivery. Only items with proper Return Authorization numbers (RA#) are eligible for a full purchase price refund.

Some items are too large for standard UPS or FedEx Ground and may be required to be shipped via motor freight. Items deemed too large for common carrier may be subject to additional lead times and are not eligible for free return shipping. Items must be inspected for damage at time of delivery and noted on the delivery receipt prior to signing for shipment. Notification of damages must be submitted in writing within 7days of product delivery. All items must be inspected for damage before assembly. Should damage or defects occur, customer must contact iPatioUmbrella.com prior to assembly. Products that have been assembled or modified cannot be returned for any reason per manufacturers’ guidelines. Please see the FREIGHT SHIPPING section below for more details.

When returning an item for any reason, the item MUST be packaged in the original carton. Items that have been scratched or dented by set up, placement in stands, bases or tables, movement of furniture, etc., are considered unsellable and/or no longer in new condition. Unsellable items will not be accepted for return, unless there has been a clear manufacturing defect or warranty issue.

While we offer free shipping on our entire online selection of products, there are times when we help customers find replacement parts, additional add‐ons and specialized items. At that time we may have to charge a shipping fee in order to get that product shipped. There will never be any hidden charges; we will quote the entire order prior to taking your payment.

Return Authorization:

All items must have a valid Return Authorization number (RA#) prior to being returned to iPatioUmbrella.com. The customer/purchaser must contact iPatioUmbrella.com in writing via e‐mail in order to obtain an RA# prior to returning any product within 7 days of receipt. Should any questions arise, it is the customer's responsibility to contact iPatioUmbrella.com for further clarifications. iPatioUmbrella.com is not liable to credit funds of any type or contact any customer regarding items that have been returned without prior written authorization and an approved Return Authorization number. Please see DAMAGED GOODS and PREFERENCE RETURNS sections below for more details.

Damaged Goods:

All of our products are warranted to be free of manufacturing defects. If, for some reason, a challenge or defect has occurred with a product, the customer must contact us via e‐mail within 7 days of product delivery ‐ unless specified in RETURN AND WARRANTY POLICIES – Specific section below. iPatioUmbrella.com will arrange return shipping free of charge. We reserve the right to repair, replace or refund such merchandise at iPatioUmbrella.com’s discretion. Our refund policy does not cover items damaged due to misuse, neglect, wind, weather conditions or accidents. It is the customer's responsibility to properly care for, maintain, store and safely use the products ordered. If any questions arise regarding proper use, please e‐mail questions to customerservice@ipatioumbrella.com.

Preference Returns:

Requests to return items for any “preference reason” must be made in writing within 10 business days of item delivery. The customer/purchaser must contact iPatioUmbrella.com in writing within 10 business days of item delivery via e‐mail in order to obtain an RA# prior to returning any product. All return items must have a valid Return Authorization number (RA#) prior to being returned to iPatioUmbrella.com. Should any questions arise, it is the customer's responsibility to contact iPatioUmbrella.com for further clarifications. iPatioUmbrella.com is not liable to credit funds of any type or contact any customer regarding items that have been returned without prior written authorization and an approved Return Authorization number. No item will be eligible for return because of fabric selection and/or dislike. We have used the absolute best methods at our disposal to render fabrics online as accurately as possible, however, because of monitor settings, lighting and different monitor resolutions, we cannot guarantee that the color you see on the screen is exactly the way it is when you receive your product. Please contact us if you have any questions on this matter. We will be happy to work with you on a resolution that will satisfy your needs.

RETURN AND WARRANTY POLICIES

Umbrellas & Stands:

All items must be physically inspected directly out of the box without being placed in a stand/or table. Should any damage including but not limited to scratches, dents, rips and/or fabric tears occur from placement in stands or tables, items are no longer considered as new and will not be accepted for refund or replacement. Actual umbrella fabrics and components may vary slightly from color charts and/or pictures displayed due to particular lighting effects, computer monitor displays, graphics and availability of particular seasonal items. Therefore, iPatioUmbrella.com cannot be held accountable for any persons who improperly decide a specific color choice or unit style dependant on the visual picture only. Customers may contact iPatioUmbrella.com prior to order and request the procedure for obtaining fabric samples swatches.

GENERAL SHIPPING POLICIES

At iPatioUmbrella.com your order SHIPS FREE*! iPatioUmbrella.com will pay the shipping costs to deliver each item right to your front door! Need it faster? Call our Customer Service Team at 888‐642‐7771 for assistance.

*Free shipping includes standard ground or freight service. Free shipping excludes expedited services and shipments to Hawaii, Alaska, and Puerto Rico. Please see U.S. SHIPPING POLICIES for more information.

Tracking Numbers:

iPatioUmbrella.com's computer system will automatically send available tracking numbers through email notification as soon as they are received from particular distributors. However, not all of iPatioUmbrella.com distributors have resources to process shipment tracking numbers though an electronic computer system. UPS, Fed Ex or Freight carrier tracking numbers are not always readily available and are not typically supplied to the customer until after 2 to 5 business days from initial shipment verification. If any shipping disputes or challenges with the order occur, customers should email or contact iPatioUmbrella.com with the appropriate name, address, phone number, item number, description of purchase and/order number for faster response.

Tracking Number Requests:

Due to extremely high volume of orders processed in the spring and summer seasons, iPatioUmbrella.com's goal must be focused on processing orders as fast as possible for a speedy shipment. iPatioUmbrella.com simply does not have the resources and/or time to respond or reply to all tracking number requests UNTIL after the minimum manufacturing & processing days have been allotted and/or a clear order processing challenge has occurred. Customers should check the product description page of the item they ordered regarding estimated lead times. If the item is noticeably late and/or missing, subsequent to the last business day of the estimated manufacturing lead time and shipping estimate, customer should contact iPatioUmbrella.com via email at customerservice@ipatioumbrella.com and include the Name, Order Id and estimated delivery time located on the product description page.

U.S. SHIPPING POLICIES

At iPatioUmbrella.com your order SHIPS FREE*! There are no hidden fees or added handling charges. iPatioUmbrella.com will pay the shipping costs to deliver each item right to your front door. Just look at the sale price of your product and that’s all you pay! Need it faster? Call our Customer Service Team at 888‐642‐7771 for assistance.

*Free shipping includes standard ground or freight service. Free shipping excludes expedited services and shipments to Hawaii, Alaska, and Puerto Rico.

When a manufacturing defect has been verified iPatioUmbrella.com will arrange for return shipping. iPatioUmbrella.com reserves the right to repair or replace such merchandise at iPatioUmbrella.com's discretion. iPatioUmbrella.com is not liable for any damage caused by shipping carriers. iPatioUmbrella.com will attempt to facilitate and help with all shipping challenges, but cannot be held liable for damaged items that are out of our control.

Note: Should any customer desire to receive an item by a particular date, customer should contact iPatioUmbrella.com prior to any order. iPatioUmbrella.com will do its absolute best to process each order directly to the manufacturer within 24 hours of order placement or the next business day; However, iPatioUmbrella.com DOES NOT guarantee any item to be shipped and/or delivered by any particular date. iPatioUmbrella.com is not responsible for any delivery delays due to circumstances out of its control and cannot be held liable for any product that is not delivered by a customer’s anticipated or expected delivery time frame.

Shipping Lead Times:

Estimated shipping lead time details are provided in the product details on all products listed on the site. During Peak Season Times  (May through August) Shipping leads times can be up to 30 business days depending on the product you order. Once items ship from the warehouse, shipping time may take anywhere from 1 to 8 business days depending on products ordered and particular freight carrier arrangements. Once an item has been manufactured, assembled, packaged and shipped, standard shipping lead time listed above will apply.

FREIGHT SHIPPING:

If the product(s) you ordered arrives via freight carrier, the freight company will arrange to deliver the item(s) when you are present. The freight carrier generally will not bring your merchandise past "curbside." You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and order accuracy. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge. Any damages must be noted on the delivery receipt and iPatioUmbrella.com must be notified immediately to allow for claim filing with the shipping carrier. If this procedure is not followed, the customer will be responsible for filing any claims for damage with the freight company. Please note that although freight items are shipped free, they are ineligible for free returns.

NON‐DISCLOSURE & PRIVACY POLICY

iPatioUmbrella.com will never sell; trade and/or distribute customer's personal information, such as email addresses, residential or business addresses, phone numbers, credit card information, etc., to any parties outside of this transaction authorization.

LIABILITIES – DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED HEREIN, IPATIOUMBRELLA.COM MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, IPATIOUMBRELLA.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL IPATIOUMBRELLA.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

MISCELLANEOUS

Product Descriptions:

iPatioUmbrella.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error‐ free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy.

Payments & Credits:

All iPatioUmbrella.com products are MADE TO ORDER and will be charged at time of order.  All orders are automatically billed to customer's credit card or PayPal account through our secure merchant billing system at time of purchase.  All orders must be paid for in advance prior to any production work being performed. Should a challenge occur, customer must submit a credit request in writing within 7 days of receipt stating the challenge to be resolved and why a credit should be awarded. Credit requests must be emailed to cs@ipatioumbrella.com and must include, Name, Order ID and a statement of facts. Once a credit amount is verified to be accurate and payable, the actual amount will be credited to the original credit card. If there is a challenge with the credit card, a check will be mailed directly to the intended recipient.